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Starting July 1, 2010, TPQVO
officially opened physician application
processing through its secured website.
Beginning
with Chattanooga area reappointments,
physicians will receive instructions
along with login IDs and passwords that
will enable them to fill out, update and
correct the applications and then submit
them online to TPQVO.
The online
application processing will be voluntary
and physicians may request a paper copy
of their reappointment application in
lieu of using the online process.
Since many primary
sources won’t accept digital signatures,
a signed attestation is still required
on the application signature page, the
TPQVO and SVMIC authorization and
release form.
These
documents must be signed by hand and
faxed, scanned and emailed, or mailed
back to TPQVO.
Also, some
TPQVO clients require copies of CME
certificates as part of the application
package, so those documents as well as
other outstanding copies of licenses,
insurance and board certificates will
still need to be sent in to TPQVO.
Along with filling
out applications through the website,
physicians will also be able to view the
status of their applications with TPQVO
clients as well as view copies of
insurance face sheets, licenses, and DEA
certificates on file with TPQVO.
The website is
secured through 128 bit or better
encryption technology and requires using
an Internet Explorer version 6.0 or
higher browser as well as Adobe Reader
(freeware) software.
Mozilla’s
Firefox browser does work. However, the
form selections will not display
correctly and make choosing the correct
application form quite difficult.
Also,
Internet Explorer may display various
warnings during the download process
depending on the version used and the
individual’s security settings.
The TPQVO
web server is protected by corporate
antivirus software that is continually
updated to keep actual risk to a
minimum.
As we work through technical issues, we
will post frequently asked and answered
questions below.
You can download a quick overview of how
to login and access applications
here.
To enter the physician access portal,
click
here.
My password or login ID or both don't
work.
The login ID and password you received
are not case sensitive, so either you
are misreading your login information,
are mistyping this information or
"misremembering" your access
information. You may call or email
TPQVO to have your password reset.
You may be asked for information to
confirm your identity.
Why
is my form blank?
One suggestion is use the "back" and
then "forward" arrow on your browser to
refresh the forms page. This
process may resolve the problem.
Another solution may be that you will
need to uninstall and then reinstall
Adobe Reader. Adobe Reader is free
software that can be found
here. Or read the answer to
"my Internet Explorer freezes" question
below.
Finally, Internet Explorer might be
blocking the data download. Make
sure you allow pop up windows and
instruct your browser that
https://tpqvo.com/ is a trusted site
if you see that option when you attempt
to access the TPQVO secure server.
Another possibility is you might
need to edit your Internet Explorer security settings.
You can make these changes by going to "Tools" in the
Internet Explorer menu
bar and select "Internet Options" and
then "Security." You can add
https://tpqvo.com as a Trusted site
or lower your Security level to "Medium"
or both.
Finally, Adobe Reader might be blocking
data from filling the form. Check
to make sure there isn't a yellow bar
across the screen above the form asking
for permission to allow the form to fill
with data. If you see this yellow
bar or message, there will be an option
button you will need to click.
Why are the application names all
jumbled when I open the Applications
window?
Most likely, you are not using Internet
Explorer. You will need to use
Internet Explorer for proper website
behaviors.
Why am I getting an Adobe error
message when I try to submit the
application?
Without knowing the security settings on
your computer or version of Adobe Reader
you are using, suffice it to say there
are many reasons why you are unable to
submit your data. You can try
uninstalling and reinstalling Adobe
Reader as one possible solution.
However, if you continue to get error
messages, contact us and we will send
you a paper application.
How do I know my application data
was submitted correctly?
You will get a message telling you your
submission is successful and to send in
the supporting documents (consent forms,
CME information, and other documents
listed on your original cover page.
I'm trying to open the form but
nothing happens and Internet Explorer
freezes.
Sometimes, Adobe Reader (or Acrobat, if
you have that program on your computer)
will lock up so that your browser stops
responding as well. One way to fix
the problem is to open Task Manager on
your computer and close all the Adobe
processes that are running (the
processes will begin with the Adobe
prefix). Then try going back on
your browser to the Menu page and try
opening the form again.
Also, you may need to wait up to 30
seconds for the form to fill depending
on your bandwidth, amount of data in
your file and other traffic on the TPQVO
website.
I don't want my information available to
anyone, including myself, on the TPQVO
website, what do I do?
Contact us and we will make your file
inaccessible to anyone using the
physician application processing portal.
You may also
email
us and ask for assistance.
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